Refund policy

Anzior Return Policy

At Anzior, customer satisfaction is our priority. We offer a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be:
✔ Unopened, unused, and in its original condition
✔ With tags and in the original packaging
✔ Accompanied by a receipt or proof of purchase

Note: Perfumes with over 16% usage are non-returnable.

How to Initiate a Return

To start a return, contact us at anzior.info@gmail.com. Once your return is approved, we’ll provide a return shipping label and instructions.

Return Address:
📍 Anzior, 20 Al-Noor St, Karachi 75950, Pakistan

Important: Items sent without prior return approval will not be accepted.

Damages & Issues

Inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately at anzior.info@gmail.com so we can resolve the issue.

Non-Returnable Items

🚫 Sale items & gift cards
🚫 Custom or personalized products
🚫 Used personal care items (beauty products, including perfumes with over 16% usage)
🚫 Hazardous materials, flammable liquids, or gases

Exchanges

For a faster process, return the original item first. Once the return is accepted, place a new order for the replacement product.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in its original, unused condition with all packaging and proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days.

If your refund has not been received after 15 business days, please contact us at anzior.info@gmail.com.

Need Help? Contact our support team for any return-related questions.